What in case the customer has ordered too many or wrong materials?

If it concerns stock items, the customer can submit a return request with his contact at Gillain & Co NV via the phone number + 00 32 3 870 60 80 

If it does not concern stock items, then the customer cannot submit a return request. If Gillain & Co does not agree with a return shipment, then the customer keeps the goods, and they will have to be paid.

What in case the customer has ordered too many or wrong materials?

If it concerns stock items, the customer can submit a return request with his contact at Gillain & Co NV via the phone number + 00 32 3 870 60 80 

If it does not concern stock items, then the customer cannot submit a return request. If Gillain & Co does not agree with a return shipment, then the customer keeps the goods, and they will have to be paid.

Gillain & Co agrees with a return shipment: What next?

You receive an RMA number that needs to be put visibly on the packaged goods.  The goods must arrive at latest on the fifth working day after delivery to the customer (so it is important to submit the return request without delay). The return shipment is made on the customer's expense. Also the transport risk is to be borne by the customer. If the returned goods are damaged, then Gillain & Co will refuse reception. 

What to keep in mind in case of returning goods?

The goods cannot be used, and have to be returned in their original packaging. The goods have to remain undamaged during shipping and transport. Example: when goods are returned in a box, the box has to be adequately stuffed in order to prevent the goods from touching each other during transport. In case of a return shipment of pipes, the pipes have to be solidly bundled, and protected by wooden crates.

Gillain & Co receives the goods timely and undamaged: What will be the next steps?

Gillain & Co will credit the goods, but will charge a fee of 30%, with a minimum of
€ 40, for administration.

What if the goods do not arrive timely, or they arrive in damaged condition?

Gillain & Co will refuse reception of the goods, and will not credit any sum. Gillain & Co will keep the goods in storage for 2 weeks. If the customer does not collect the goods, then these will be scrapped by Gillain & Co. Any proceeds from this scrapping will serve as a compensation for the 2 weeks storage of the goods.

What if Gillain & Co has made a mistake and has delivered other goods than ordered?

Within 2 days, the customer should inform Gillain & Co hereof. Gillain & Co will take care of the transport and shipping. The customer arranges the goods to be ready for shipping, unused, and in the original packaging.

Gillain & Co bears the cost and risk for this return shipment, unless the goods become damaged by not being handed over in the original packaging, having been used, or not having been adequately packaged for the shipment. In that case, the value of the goods as well as the transport costs will be charged to the customer.

Contact US

Belgium
T +32 3 870 60 80
F +32 3 870 60 89
advice@gillain.com

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